Commitment-free SIM plan

SMARTY connects to 5G, 4G network wherever it can. SMARTY is not compatible with 2G handsets. Please check you have a 5G-enabled device to access our 5G network.

Simply request a PAC/STAC code from your current provider by texting ‘PAC’ to 65075 or ‘STAC’ to 75075, calling them, or using your online account. Your PAC/STAC remains valid for 30 days. You can enter it while ordering your SMARTY SIM or later via your SMARTY dashboard. We’ll coordinate with your provider to either transfer your number (PAC) or cancel your service (STAC) by the next working day or your chosen date. If you already have a SMARTY SIM, your service won’t be interrupted, but you might need to restart your device for the transfer to take effect.

All of SMARTY’s great value plans are 5G ready at no extra cost. This means our customers can enjoy superfast 5G speeds and increased reliability for streaming, browsing and playing without needing to upgrade their SIM. All you need is a 5G enabled device and 5G coverage. To check if you’re currently in a 5G area, take a look at our coverage checker.

Not in a 5G area yet? Don’t worry 5G is on its way and, in the meantime, you can still enjoy our fast and reliable 4G network.

SMARTY’s great value 1 month rolling plans can be cancelled at any time. This means our customers are never forced to accept price increases part way through their contract. That’s simple, honest mobile.

EU Roaming with SMARTY means you can use your unlimited calls and texts to UK numbers whilst in these EU countries and you can use up to 12GB of data each month out of your monthly allowance.

We may suspend your service if we have identified that you have used our services outside of the UK for a continuous period of 60 days or longer in a rolling 12-month period.

Check out our contact us page for further information.

You can now use SMARTY to make calls to other countries from the UK. International calls and texts are taken from your “Out of plan” add-ons.

You can now use your SMARTY plan abroad. In the EU it works like normal up to 12GB. Outside the EU, or to call internationally, you need to add an “Out of plan” add-on.

Don’t forget, you can always pause your plan temporarily if you’re unsure about leaving. Here are details on how to leave SMARTY. We’re sad to see you go. If there’s anything we can do to help or learn from, please don’t hesitate to contact our customer support team.

Everything you need to know about our: prices, discounts, offers and add-ons if you’re a customer of ours.